Raving Fans!
€13.90
Product Information
| ISBN | 9780006530695 |
|---|---|
| Authors | Kenneth Blanchard, Sheldon Bowles |
| Publisher | HarperCollins Publishers |
| Format | Paperback |
| Number of pages | 160 |
| Weight (kg) | 0.092 |
| Publishing Date | 15/06/1998 |
| Price (excl. tax) | €13.11 |
| Tax | €0.79 |
| Price (incl. tax) | €13.90 |
| Availability | 16 units in external warehouse |
Product Description
With a new foreword by Ken BlanchardA straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad.Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans.