This Is Service Design Doing
€54.00
Available for sending in 4/5 days
Product Information
| ISBN | 9781491927182 |
|---|---|
| Publisher | O'Reilly Media |
| Price (excl. tax) | €50.94 |
| Tax | €3.06 |
| Price (incl. tax) | €54.00 |
| Availability | 12 units in external warehouse |
Product Description
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.