Raving Fans!
€ 13,90
Informação do Produto
| ISBN | 9780006530695 |
|---|---|
| Autores | Kenneth Blanchard, Sheldon Bowles |
| Editora | HarperCollins Publishers |
| Formato | Capa mole |
| Número de páginas | 160 |
| Peso (kg) | 0,092 |
| Data de Publicação | 15/06/1998 |
| Preço (iva excl.) | € 13,11 |
| Imposto | € 0,79 |
| Preço (iva inc.) | € 13,90 |
| Disponibilidade | 16 unidades em armazém externo |
Descrição do Produto
With a new foreword by Ken BlanchardA straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad.Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans.